Product Update: Smart Replies Is Here

A faster, smarter way for elected officials and their staff to respond to constituents.

Responding Faster Starts with Smarter Tools

For many elected officials and staff, constituent outreach never stops. Each week, your office receives emails, form submissions, and phone calls—often with similar questions.

Without the right tools, your staff can end up retyping the same replies over and over, losing valuable time and risking inconsistent messaging.

What Is Smart Replies?

Smart Replies is a new CivicTrack feature built specifically for elected offices. It helps streamline your communications by suggesting replies to common constituent questions—based on pre-approved response templates created by your office.

Your staff can respond faster while maintaining a professional and consistent tone.

How Smart Replies Works

Smart Replies is built right into your inbox and case management workflow in CivicTrack’s Constituent CRM.

1. A message comes in. A constituent sends an email or fills out a form.

   
   

2. Your team sees a suggested reply. Based on the message content, CivicTrack recommends a response from your office’s approved templates.

   
   

3. Staff can review and personalize the reply. Your team can quickly customize the suggested message to fit the context before sending.

   
   

4. The reply is sent. Whether it’s a senior aide or a new staffer replying, Smart Replies helps everyone stay aligned and on message.

Why It Matters for Elected Offices

Constituent service is at the heart of public leadership. But limited staff and rising inboxes can slow down response times and stretch your team thin.

Smart Replies helps your office:

• Respond to constituents faster

• Reduce repetitive work and administrative burden

• Ensure consistency in every reply

• Strengthen public trust through timely, professional communication

Want to learn more? Book a quick walkthrough to see how your office can start using Smart Replies today.