Increase productivity and grow your impact with CivicTrack
People Database
One place to record every interaction and store all contact data of your constituents.
Case Management
Casework of the future with immediate access to all relevant case information.
Document Management
Unlimited storage to save and manage important documentation.
CivicTrack was built just for you
Deliver an improved level of service to create satisfaction and build trust in your nonprofit. Customizable to meet the needs of human and social service organizations of any size.
4 M
case files created in CivicTrack
10 M
contacts saved in CivicTrack
4.5
rated client support
4.1
high rating in Capterra
Resolve cases faster with paperless case management
Improve staff productivity with immediate access to all relevant case data and a collaborative approach to case resolution.
Access ongoing casework from anywhere
In the office or on the road, our web-based platform gives an organization a central workplace that's easy to access via your smartphone, tablet, notebook, or desktop.
Roles & Permissions
Set roles and related permissions and access so you can feel confident you have control over your constituent information and empower your team to work effectively.
Tasks & Notifications
Define the steps for each case and assign those tasks to the appropriate staff. Instantly get email notifications for created and updated case files.
Personalize your service delivery
Give your staff 360-degree visibility into constituents, empowering them to deliver a personalized, champion level of service.
Relationship Management
Detailed communication preferences and notes let you interact with your constituents in the way they are most comfortable with.
Detailed Record
Every client is unique. Know your constituents, empathize on a deeper level and build meaningful relationships with your constituents.
Provide your team with a central place to work
Distributed teams work better through case content sharing and collaboration. Easily manage your network of volunteers and staff while staying in control of data and case management.
Quick data entry
When a new email case comes in, CivicTrack helps to create a case instantly, gathering all the relevant information and assigning a case number for each inquiry.
Shared work queue
Cases are routed to a shared work queue allowing case managers to easily assign and accept the work, no matter where they reside.
