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Modernize the way you serve your constituents

Over the past few years, elected offices have seen a surge in constituent requests. We built CivicTrack to help you stay on top of every inquiry and deliver the level of service constituents expect today.

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Unlock faster constituent service

Respond in seconds, not days—without the extra admin.

Trusted by officials across the country, at all levels of government

Respond to constituents faster—with a personal touch they’ll remember

CivicTrack’s Smart Replies help your team handle repeat questions in seconds. The system automatically suggests one of your official responses, which you can quickly customize before sending.​

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Capture inquiries instantly

Think logging requests will slow you down? It won’t. CivicTrack’s intelligent logging makes it simple – just drag the inquiry in, and the system fills in the details and creates a case for you. Your team spends less time on admin and more time serving constituents.

Get started easily with a personalized product tour

Schedule a demo with a CivicTrack specialist and see how it can make casework easier, help you respond faster, and improve the way your office serves constituents.

Deliver great constituent service

CivicTrack helps you stay on top of messages, respond instantly, and show your constituents they’re being heard.

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Getting emails on the same topic?

Draft & approve responses to common constituent concerns and respond faster.

Easily manage your casework

CivicTrack keeps everything organized in one place, with smart reminders that ensure your team follows up on time and every constituent gets the attention they deserve.

Unlock trends hidden in your casework

CivicTrack helps you go beyond individual cases by highlighting patterns in your data, so you can identify emerging issues, inform policy decisions, and better serve your community.

Make every interaction count

Respond and reach out to each constituent with a message that matters.

Instant access to every past interaction

Track every message related to a constituent’s case on one screen and pick up right where your team left off, with full context at a glance.

Constituent communication

Easily pull contact lists, personalize your outreach, and schedule messages, updates, and announcements – all with your official branding and email domain.

Smart constituent grouping

Organize constituents by the criteria that matter to your office, like location, issue, or demographics and reach out in bulk while maintaining a personal, one-to-one feel.

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Don’t just respond – stay ahead

Go beyond reactive casework with tools that help your office keep track, spot trends early, and proactively engage with the people you serve.

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Understand your constituents like never before

CivicTrack builds detailed profiles for each constituent, from contact information to their full case history with your office. With our interactive map view, you’ll see exactly where your attention is needed most.

Analyze with confidence

From local concerns to national trends, get the insights you need with clear, customizable reports that put your data to work.

Team performance and reporting tools

Track case statuses and team workloads in real time to stay organized and deliver better service.

Trusted by our clients

Chosen by government offices that want to be responsive and ensure every constituent feels heard.

CivicTrack has been a game-changer for managing requests. It helps our team stay on top of cases and respond quickly to those who need assistance.

Patrick D. Cousineau,
Director of Operations & Parliamentary Affairs at House of Commons

Get started with CivicTrack today

Take the next step toward a modern approach to constituent service.

©2025 by CivicTrack.

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