Build a better connection with your constituents

CivicTrack is a purpose-built constituent management system (CMS) designed to help elected officials and their teams connect, engage, and build trust with their constituents.

BOOK A DEMO

Modern challenges demand modern constituent management software

80%

of elected officials report that engaging with constituents is crucial for their role 1

60%

of constituents are more satisfied when their issues are addressed in a timely manner 2

47%

of elected officials say they struggle to meet this expectation due to high volumes of communication 3

All-in-one constituent management system for Elected Officials

Build stronger relationships with constituents, automate repetitive tasks, and stay on top of every request.

Constituent profiles

Offer more personalized service to your constituents. When someone reaches out to your office, you can quickly view their contact details, past interactions, requests, and preferences—all in one place.

Constituent services & Casework

Constituent services are at the heart of your work. CivicTrack simplifies casework, letting you quickly log requests from constituents, provide updates, and track each case until it’s resolved.

Reporting & Analytics

Track how often constituents contact your office, identify the issues they care about most, and measure how quickly your team responds.

Responding to constituents

Constituents want to know that their concerns are being taken seriously — not just being auto-replied to. CivicTrack allows you to easily organize all the incoming correspondence and give them updates and information relevant to their specific interests and concerns.

See what is inside

Centralized casework

Whether you’re handling a quick question or a complex issue, CivicTrack helps you manage the process from start to finish, ensuring timely resolutions.

Constituent profiles

When a constituent reaches out about an issue—within seconds, you can pull up their contact history, previous interactions, and any ongoing concerns.

Reporting & Analytics

Track engagement, identify trends, and monitor staff performance, helping you make informed decisions that better serve your community.

Targeted outreach

CivicTrack lets you quickly create lists of people who share similar characteristics or interests and reach out to that group with a message that matters.

Surveys

Boost engagement by customizing your emails and newsletters with features like surveys and event sign-ups.

Branded newsletters

Email is the best way to stay in touch with your constituents. Send branded emails from a trusted .gov domain and build trust with each interaction.

Trusted by officials across the country at all levels of government

To play, press and hold the enter key. To stop, release the enter key.

Case Study

Transforming Constituent Services with CivicTrack

Discover how the Council Member's Office transformed its approach to constituent services with CivicTrack.

CivicTrack user, Chief of Staff to MP, Capterra review.

“CivicTrack's CRM is crucial to our achieving a 360 degree view of our citizens, allowing us to better serve their needs. It has made us more efficient while improving our constituent service.”

Book a personalized demo today

Learn how we make it easy and seamless for elected officials to engage with their constituents.

Reduce response time

Improve civic engagement

Build trust in government

Build a better connection with your constituents

Modern challenges demand modern constituent management software

All-in-one constituent management system for Elected Officials

Build stronger relationships with constituents, automate repetitive tasks, and stay on top of every request.

Constituent profiles

Constituent services & Casework

Reporting & Analytics

Responding to constituents

See what is inside

Centralized casework

Constituent profiles

Reporting & Analytics

Targeted outreach

Surveys

Branded newsletters

Trusted by officials across the country at all levels of government

Transforming Constituent Services with CivicTrack

“CivicTrack's CRM is crucial to our achieving a 360 degree view of our citizens, allowing us to better serve their needs. It has made us more efficient while improving our constituent service.”

Book a personalized demo today

Learn how we make it easy and seamless for elected officials to engage with their constituents.

Sign up for updates

Products

Get Started

Resources