A CRM that does the
work for you.
Make Great Service Effortless
Stop drowning in emails with tools that organize your work and speed up response time.
Getting Emails on the Same Topic?
Draft & approve responses to common constituent concerns and respond faster.
Capture Notes Instantly
See the status of all your cases at a glance, identify cases that haven’t been followed up.
Generate a Response in Seconds
Quickly generate response to common issues, reduce resolution times on top issues — save time for your team, your constituents, and make a real imapct.
Make Every Interaction Count
Respond and reach out to each constituent with a message that matters.
Respond Like You Know Them
Access every past interaction with a single click.
Reach the Right People
Send targeted updates based on location, interests,
or community concerns.
Smart Tagging
Spend less time logging with smart summarization and categorization tools that keep your data organized and help you reach people with the topics they care about.
Don’t just respond - deliver
Move from reactive to proactive with tools to track, spot issues, and actively engage.
Know Who’s Reaching Out — and From Where
CivicTrack builds rich constituent profiles automatically — from their concerns to their history with your office. With our map-based interface, you’ll see where your attention is most needed.
Classify and Categorise your Cases
Track how frequently people are reaching out to your office, what issues they care about.
Constituent Groupings That Work
Segment constituents based on meaningful criteria and engage with them in bulk with a one to one feel.
See CivicTrack in Action
Get started with CivicTrack today
Take the next step toward a modern approach to constituent service.