Build a better connection with your constituents

CivicTrack is a purpose-built constituent management system (CMS) designed to help elected officials and their teams connect, engage, and build trust with their constituents.

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Modern challenges demand modern constituent management software

80%

of elected officials report that engaging with constituents is crucial for their role 1

60%

of constituents are more satisfied when their issues are addressed in a timely manner 2

47%

of elected officials say they struggle to meet this expectation due to high volumes of communication 3

All-in-one constituent management system for Elected Officials

Build stronger relationships with constituents, automate repetitive tasks, and stay on top of every request.

Target your outreach

Every touchpoint with your constituents matters. CivicTrack helps you stay on top of what matters most to your constituents and send targeted messages that resonate with their interests and concerns.

Stay on top of casework

Constituent services are at the heart of your work. CivicTrack simplifies casework, letting you quickly log requests from constituents, provide updates, and track each case until it’s resolved.

Collect the data that matters most and report on your success

Data helps you understand your office and your constituents. CivicTrack provides visibility into the types of cases staffers spend their time on, response times, as well as insights that improve time to resolution.

Strengthen trust with each interaction

Constituents want to know that their concerns are being taken seriously — not just being auto-replied to. CivicTrack allows you to easily organize all the incoming correspondence and give them updates and information relevant to their specific interests and concerns.

See what is inside

Centralized casework

Whether you’re handling a quick question or a complex issue, CivicTrack helps you manage the process from start to finish, ensuring timely resolutions.

Constituent profiles

When a constituent reaches out about an issue—within seconds, you can pull up their contact history, previous interactions, and any ongoing concerns.

Reporting & Analytics

Track engagement, identify trends, and monitor staff performance, helping you make informed decisions that better serve your community.

Targeted outreach

CivicTrack lets you quickly create lists of people who share similar characteristics or interests and reach out to that group with a message that matters.

Surveys

Boost engagement by customizing your emails and newsletters with features like surveys and event sign-ups.

Branded newsletters

Email is the best way to stay in touch with your constituents. Send branded emails from a trusted .gov domain and build trust with each interaction.

We work with officials across the country, at all levels of government

To play, press and hold the enter key. To stop, release the enter key.

CivicTrack user, Chief of Staff to MP, Capterra review.

“CivicTrack's CRM is crucial to our achieving a 360 degree view of our citizens, allowing us to better serve their needs. It has made us more efficient while improving our constituent service.”

Don't put democracy on hold

Step 1: Register for a demo

Schedule a call with our team to learn how the right technology can help you better serve your constituents.

Step 2: Launch your new CMS

Free implementation and data migration services to ensure the seamless integration of your new software.

Step 3: Training

Free, comprehensive training for elected officials and their teams and ongoing support.