Find Your Best Constituent Management Software
How do you know which constituent management solution is right for your office? We can help you get started by asking the right questions.
CivicPlus
CivicPlus is a technology company that provides integrated software solutions for local governments, offering tools for website management, citizen engagement, 311 CRM, and municipal operations.
How do I choose the best constituent management software?
Before you decide, it's important to consider your office’s needs and challenges. Here are the most important criteria to consider when choosing the best constituent management software for your office.
Product & Features
While most constituent management software includes standard features, each vendor offers unique tools.
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Does it include key features like detailed constituent profiles, interaction history, and case management?
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Can it generate custom reports, such as response times, constituent trends, and activity by team or individual?
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Does it offer outbound communication tools, like newsletters and mass emails?
Support
Adopting new technology often comes with a learning curve. Having responsive, easily accessible support is key when handling constituent requests.
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How can you reach the vendor if you have a question or need assistance?
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Do they provide a single point of contact, like a dedicated account manager?
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What are their support hours?
Security & Compliance
Elected officials must follow strict security regulations to protect constituent data.
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What encryption methods are used to keep data secure
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Where are the servers located, and how is data stored?
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Does the platform meet federal, state, and local compliance standards?
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How often is data backed up? If you choose an on-premise solution, keep in mind that events like fires or power outages could disrupt access to critical data.
Cloud or On-premise
Choosing between a cloud-based or on-premise solution depends on where you want your data stored and the costs involved.
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Can you access the software from any web browser, on any device, and any network?
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Who manages data storage and server maintenance? With a cloud-based system, this is handled for you.
Ease of Use
When selecting a constituent management software, schedule a demo to compare options and find the best fit for your office.
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Is it easy to use for day-to-day tasks?
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Was it designed specifically for elected officials, or is it a generic CRM?
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How simple is the setup and customization process?
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Does the provider offer free training and onboarding, with setup included at no extra cost?
Pricing
The lowest-cost constituent management software isn’t always the best fit for your office. While each vendor has different pricing, it’s important to weigh the value you’re getting against the cost.
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Are you locked into a contract? Are there any cancellation fees?
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Can you take your data with you if you decide to cancel?
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Is data migration included? Is support?
Why elected officials choose CivicTrack over the competition
Before you decide, it's important to consider your office’s needs and challenges. Here are the most important criteria to consider when choosing the best constituent management software for your office.
Best Value
CivicTrack offers a flat-fee pricing model with no hidden costs, giving elected officials the tools they need to manage constituent services efficiently—without exceeding their budget.
Support
From onboarding to daily use, CivicTrack’s support team understands the needs of elected officials and is always available to provide expert guidance.
Ease of Use
CivicTrack is designed specifically for elected officials, providing the tools you need to manage constituent inquiries, streamline casework, and communicate effectively—all in one platform.