Simplify 311 for Staff and Residents
Make it easy for residents to submit requests and for staff to track and resolve them in one place.
311 Request Management
Receive, track, and resolve resident service requests in one centralized system.
Constituent CRM
Maintain a complete history of resident interactions, so staff can provide accurate, personalized support.
Case Management
Assign, monitor, and coordinate tasks across departments to ensure every request is handled efficiently.
Website Request Forms
Residents submit requests directly from your municipal website. Details flow automatically into the system, reducing duplicate calls and manual entry.
Mass Email Communication
Send service updates, emergency alerts, or community newsletters directly to residents. Segment by neighborhood or request type to keep messages relevant.
Features to improve resident request management
Simplify service delivery and improve resident satisfaction.
Duplicate Management
Detect and prevent duplicate requests before they reach staff.
Two-Way Communications
Send updates or follow-up questions to residents directly within the system.
Smart Replies
Use pre-approved templates to respond quickly and consistently to common questions.
Requests on the Map
View service requests on a map to spot trends and prioritize work across neighborhoods.
Issue Routing
Automatically route requests to the right department for faster resolution.
Government Trends 2025
How to Meet Rising Constituent Expectations
Request a consultation with one of our CRM software experts to learn more about the pricing, features, integration and implementation.